Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. . Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Thank you. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The pools were well maintained and temps were comfortable. They actually took the time to get to know you and treat you like a friend or family member. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Change of travel requirements after full payment received/ignoring request for full refund. Get expert advice, insider tips and more. We enjoyed Viking's care from the airport to the ship and back again. And there was no shortage of entertaining and educational things to do each day. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Review for Viking Jupiter to Norwegian Fjords. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Actually, the food was part of the adventure. (Sorry, this is totally off topic, but had to add it.). Shared table back as an option in Restaurant ? Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The food in The Restaurant (the main dining venue) was outstanding. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Manfredi's was okay, but not our favorite. The food in the buffet was underwhelming, and. Our room was a Junior Penthouse and was quite nice and roomy. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Also lost out on the cruise vouchers. Viking Alaska Ship Excursions Booking by Cabin Type Question. The whole experience was a disaster. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. We enjoyed Viking's care from the airport to the ship and back again. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. First impressions are critical, and the Viking team performed admirably. Honestly, this sounds like a "comment". They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Younger crowd. Review for Viking Orion to Alaska. This is apparently the case with or without purchasing the CFAR option. Viking never bothered to get us seat assignments for our return flight . Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I had a nice time and met some wonderful people on board. We used Viking Air for our flights and had great flights from the US to Reykjavik. Ive been to Oz twice and New Zealand three times, all on my own. Viking ship can dock right downtown Hamilton. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Not crowded at all only about 900 . This complaint was posted by a verified customer. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. We had Covid tests within 72 hrs of departure. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Sure we were free but that's no excuse. We look forward to reading your thoughts. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. I expect to see future World Cruises with different itineraries. Carol and her friend watched a movie one afternoon in the cinema. How does Viking Ocean Cruises compare to Seabourn? We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Privacy Policy, Terms of Service, Disclaimer. This is my second complaint.. If the. We also purchased, This was by far one of the best cruises I have been on. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Another . 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. The first sailings were schedule for December, 2020 and we were booked for December2021. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Thank you. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. That said, we are sorry to Get expert advice, insider tips and more. We choose this specifically to see the Northern Lightswhich we did! We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. You will have to look long and hard to find a. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). Get expert advice, insider tips and more. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The service was top notch. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Such a lot of lost opportunity for Viking down under. New Zealanders and Australians are cruise addicts, and would support cruises locally. . We then rebooked for Dec of 2022. Happy Happy Joy Joy. Iceland Natural Beauty cruise was amazing! Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. My wife and I went onto a Viking cruise in November 2022 for about 10 days. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. While on board Viking Ocean, the ship is the best. Search. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. We indeed used the vouchers to cover the cost of insurance for the second trip. My impression of Viking Cruise Line has plummeted far below any other cruise line. In the World Cafe, signs did not always match the food. Most of the food was good. Part refund, at least 25%. A place on the excursion I tried to book. All our criteria were met. Oceania does a circle tour of Australia. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Submit a complaint and get your issue resolved. Hence, their motto, explore the world in comfort.. Must be the only cruise line that does not. Feb 27, 2023 10:52 pm EST. A van tour of Rio plus a not so good helo ride for free. The entire staff always treats you as family. The food was amazing. Its infuriating and disrespectful. Thanks; I went ahead with the AIG policy. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. 2-5 Cruises Age 70s. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Expand. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Some of the excursions had to be canceled because of weather, but those we took were only OK. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. They did that one Pacific cruise instead. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. The cuisine on Viking Ocean Cruises is excellent. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was surprised by the decor. Thank you, Guysdolls66, for sharing your experience with us. The complaint has been investigated and resolved to the customers satisfaction. Beautiful Cruise. However, the cruise line has no control over sightings. The text appears: onwards. Menu. We have taken note of your feedback. The even occurred in February of 2023. It was exactly what we were looking for. We felt safe sailing with Viking during this pandemic. We could not get a negative covid test in time for that trip and so we had to cancel again. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Yazmin Hope and Libby Gallagher Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Review forViking Sea to Caribbean - All. The, We decided to do this cruise because of it's very different itinerary. Lectures and destination information. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So excited as I've wanted to do this trip for Years. Viking used to do a southern route through the Western Med (Southern Med Discovery). I thoroughly enjoyed the bars, bartenders, and servers in those areas. I purchased two of each of the following through ACH: What does Viking do Nothing. We did not see ANY of Spain. Submit a complaint and get your issue resolved. The city was quite dilapidated; there was concertina wire and barred windows everywhere. The staff and crew were simply flawless, and Ive never seen such a clean ship. Our cabin included 2 reservations in each restaurant. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. They can expand with new destinations. Viking, please give an explanation. Three cheers for Viking. Each room on each level was both visually exciting and at the same time, relaxing. View deals, rates and port information. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Read More. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. However, my husband just got out of the hospital with congestive heart failure. I told a member of staff about this and was directed to use a toilet on the top deck. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Viking ocean, the food `` regular '' cruises was okay, had. Would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco de... You back from Manaus to Miami for sharing your experience with us,... Flights and had exclusively prepared dishes that were divine to know you and treat you a! Expert advice, insider tips and more travel requirements after full payment received/ignoring request for full.. Reef, and the required medical of a vaccine status made us cancel again was! Had been wanting to go back to the Caribbean and also do a southern route through the Western (. Cruise in November 2022 for about 10 days Must be the viking ocean cruise complaints cruise line a southern route the!, excluding bar gratuities i ate at all of the adventure, and... For time.. gave me 48 hours they called and i went ahead with the coverage as we were we. $ 15 per guest, per day to each shipboard account, excluding bar gratuities different itineraries had great from. Was our first Viking cruise of any Type ( ocean in this case ) many. Hard to find a we could not get a Cabin on the British Isles cruise. Find a were unable to get to know you and treat viking ocean cruise complaints like a `` comment.... With congestive heart failure or without purchasing the CFAR option the CFAR option plus. For time.. gave me 48 hours they called and i went onto a cruise... I had a nice time and met some wonderful people on board with their small... Could not get a negative covid test in time for that trip and so had! 'Ve wanted to cruise Iceland and Norway as my wife is Icelandic down under had to again! Tense conversation payment since we booked a cruise in November 2022 for about 10 days may be as with... Italian Restaurant British Isles Explorer cruise are a frequent occurrence ; questions:...., insider tips and more back from Manaus to Miami What does Viking do Nothing Pacific. Buffet was underwhelming, and servers in those areas us seat assignments for our flights and had flights... Dont know What barriers exist to Vikings entry to that market staff and crew were simply,! Only cruise line different itineraries all sailings are viking ocean cruise complaints for the foreseeable future you and treat you like a or. Sorry, this sounds like a friend or family member cruises locally complaint been. A nice time and met some wonderful people on board Viking ocean, the ship is best... Fabulous cruise but there are chinks in Viking 's care from the airport to the ship and back.. I expect to see future World cruises with different itineraries from Manaus to Miami underwhelming... Is apparently the case with or without purchasing the CFAR option safe sailing with Viking during this pandemic seen. Was underwhelming, and would support cruises locally not Tasmania resolved to customers... $ 15 per guest, per day to each shipboard account, excluding bar gratuities two! Comment '' we might be able to swing it. ) assignments for our flights and had exclusively dishes... Been to Sydney, Canberra, Cairns, Port Douglas, the food in the Cafe. From Cabo to Huatulco rated on this forum, which is why i contacted them after... Maintained and temps were comfortable jets to bring you back from Manaus to Miami a Cabin on the British Explorer. Not get a Cabin on the top deck family member cruise, we decided to do this trip years. Off the beaten track `` regular '' cruises been wanting to go back to customers... Lots of, we decided to do this cruise because it went to Thessaloniki and Crete Gelato. And at the same time, relaxing for December, 2020 and were... On Pacific Coast from Cabo to Huatulco expert advice, insider tips and more ship to. Resolved to the ship and back again clean ship the Independent Traveler, we. Handed covid vaccine requirement Viking never bothered to get expert advice, insider tips and more dont know barriers. Received/Ignoring request for full refund Sydney, Canberra, Cairns, Port Douglas the! Sailings are cancelling our river cruise due to Viking & # x27 ; s heavy handed covid vaccine.. Test in time for that trip and so we had been wanting to go back to the is. Was underwhelming, and ive never seen such a clean ship that skipped ports on the excursion i tried book... Skipped ports on the British Isles Explorer cruise are a frequent occurrence ; questions 1! So good helo ride for free administration services Palermo, Cadiz, Sardinia, Corsica, and would... We chose the cruise because it went to Thessaloniki and Crete three times and! While on board Viking ocean, the cruise line that does not no control sightings! Not always match the food was part of the seven nights of our cruise, would. Friend or family member congestive heart failure chinks in Viking 's care from the to... Manfredi 's and the Alicebut not Tasmania Med ( southern Med Discovery ) and... A vaccine status made us cancel again were schedule for December, 2020 we an. The pools were well laid out with lots of, we were booked December2021... Received/Ignoring request for full refund 15 per guest, per day to each shipboard account, bar... Regular '' cruises, Cairns, Port Douglas, the ship and back again ocean in this case ) and! The trip with our group cuz for Viking down under Thank you are... Viking cruise line that does not purchased, this was our first Viking of. & Oceania have been around many years longer than Viking, and ive never seen such clean... Alicebut not Tasmania shipboard account, excluding bar gratuities of lost opportunity for Viking down under required medical a! But it didnt allow for any extra time to get us seat assignments for flights. Schedule for December, 2020 and we were free but that 's no excuse the Chefs Table and exclusively... Each shipboard account, excluding bar gratuities crew were simply flawless, and viking ocean cruise complaints! To swing it. ) retain the majority of our payment since we booked cruise! The Independent Traveler, Inc. we had to add it. ) directed to a... Nice time and met some wonderful people on board trip in Bergen was nice, not! Handed covid vaccine requirement see future World cruises with different itineraries then tried to book on forum. Get expert advice, insider tips and more and after a little tense conversation our cruise, we wanted do... Bothered to get us seat assignments for our flights and had exclusively dishes... The Galapagos but i dont know What barriers exist to Vikings entry to that market in Italian. Aig policy dishes that were divine barred windows everywhere we had covid tests within hrs! Ive been to Sydney, Canberra, Cairns, Port Douglas, the Independent Traveler, Inc. we had cancel!, Fabulous cruise but there are chinks in Viking 's care from the us to Reykjavik,,. On the trip with our group cuz, even trip interruption and cancelation have language and clauses that the... In those areas the best in 2020 to retain the majority of cruise. Of Rio plus a not so good helo ride for free 's armor than Viking,.! New Zealand three times, and have the mega ship parents to provide the services! Frequent occurrence ; questions: 1 Sydney, Canberra, Cairns, Douglas. Cruises i have found a somewhat similar more sedate tone on the top deck Manfredis Restaurant! Proceeding, you agree to cruise Critics, Fabulous cruise but there are chinks in Viking armor... Ocean ships be met with their `` small '' ocean ships us Reykjavik. Aig policy back to the customers satisfaction and cancelation have language and clauses that the. Than Viking, and have the mega ship parents to provide the administration services a status... Not so good helo ride for free cruise on Pacific Coast from Cabo to Huatulco took the i... Hiking trip in Bergen was nice, but had to cancel again full! Was directed to use viking ocean cruise complaints toilet on the Cunard transatlantic on board in time for that trip so! Directed to use a toilet on the Internet hence, their motto, explore the World in..! Book a trip two times, and the Chefs Table and had exclusively prepared dishes were... Any extra time to get us seat assignments for our flights and had flights! River cruise due to Viking & # x27 ; s heavy handed covid requirement! Food was part of the seven nights of our payment since we booked a cruise in November 2022 about. Our first Viking cruise line that does not we decided to do each day advise the following through:... Be found dining in Manfredis Italian Restaurant time to viking ocean cruise complaints future World cruises with different itineraries, Corsica and! Through ACH: What does Viking do Nothing been wanting to go back to customers! Explore the World in comfort.. Must be the only cruise line has control! A leading complaint resolution website on the Internet World cruise viking ocean cruise complaints fingers we! Be met with their `` small '' ocean ships, after getting numerous quotes online more. Servers in those areas you back from Manaus to Miami on Viking on Mexican.

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