#navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { tax refund. Arieldeseree95@gmail.com. They sent it back to sbtpg . Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" I was told in June it was being sent back to the IRS. Hopefully I will help somebody in the future not go through the same thing. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. See all 9 articles. I will seek legal action. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Check number. Mist without their knowledge or consent. Marketing. I did this 3 different times. I want to know how these people have gotten away with this for so long? Questions about prior year tax filings? My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. Update my account to reflect the compliance trainings its not rocket science. I would like for them to send my Funds and All of it. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. Verify. To this day we still have not received our refund. Show Password. Second Followup: TurboTax Product Support: Customer service and product support hours and options vary by time of year. Verify online. Santa Barbara Tax Products Group [SBTPG] - Payment not received. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. I have received my 2022 tax refund which was filed more than 10 months ago. This shouldn't be legal. Federal/ State refund amount. I worked for the I.R.S. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Mail . These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! I di NOT like state because they dont take state out of my income. Website. I'm also going to file a complaint with the IRS about this company's practices. IDK anymore. This product is not a loan. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Never again. I asked for Tracking "well we normally don't do that" This complaint was posted by a verified customer. I am going try to do a law suit class action against them & I need 20 people. This will surely increase the credibility of your complaint. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. I gave him few days and when I wasn't getting any call I decided to give him a call. These people will keep your money. Please enter the details of your request. . Automatic Client Messages. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. They have been holding on to my taxes going on 17days that not at all right . Alternatively, you can visit the Santa Barbra Tax Products Group website. Desired outcome: The problem is, it is not treated as fraud and cannot be retracted easily. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Man, wtf is going on w this company? All they can do is issue another check. "telephone" : "+1-319-373-3600", I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. Im over it. Do not mail Form 3911 if you have already requested a trace by phone. So she asked about diect deposit I said mail us a check. Submit a request. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. How long did it take you to get your check? There is a SERIOUS problem with SBTPG! You can email them, and they may respond back to you eventually. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This product is not a loan. SBTPG has been holding my refund in excess of $6600 since that time. The reason why they were having to mail my refund is because my Bank didnt accept third party. Give us a call and one of our support team members will assist you. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. { TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Something need s to be done and this bank needs to answer phone calls. "https://www.youtube.com/taxact", I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. How does the multi-year website work? There is no live support from them. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Clients. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. See contact information here. Select option 1: Card was lost or stolen. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. The call won't go beyond that, so there is zero way of making contact. i have called several times & been very patient and respectfull while on the inside i wanted to scream. Green Dot only option was to call the originator which is TPG Products. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. SBTPG has been holding my refund in excess of $6600 since that time. ] The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Now I have to go through all turmoil to get to the bottom of it. Description. Contact Information. 100 E Water Street, Sandusky, OH 44870-2210. I will never again use this company or advise anyone to use sbtpg . BBB Business Profiles may not be reproduced for sales or promotional purposes. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I still havent received mues ddd 2/24. Their is NO CUTOMER SERVICE that was helpful. BBB File Opened: 2/28/2011. The IRS processed and funded my refund and somehow my bank returned it. And Have you received yours yet? TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. The IRS should be doing something about this . Username. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. BBB Business Profiles are subject to change at any time. Its been 7 months of waiting. They even train their workers to lie for them and its sickening. SBTPG responded quiclky with a phone number. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. DO NOT USE THIS COMPANY! Does anyone here have ideas of who to call to find out if they are collecting interest or not. You obviously know the numbers. Same thing happened to me. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. I spent my last 11 years at the I.R.S. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. How the hell would I know someone else account number? My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. Refunds may be delayed even longer for other reasons. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. I am in the same situation. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. What steps are you taking when you receive the invalid message and whom are you contacting? I hope this is not the start of another arduous business transaction and horrible customer service experience. Call 800-717-7228 . If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Desired outcome: "https://twitter.com/taxact", Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. ok, I'll give them 1 more day to be officially "late" Password. Select option 2: Never Received. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Any updates. ; Please refund" and i would like apology and " I would appreciate a response. A verified customer 20 people treated as fraud and can not be for... You quickly narrow down your search results by suggesting possible matches as you type bank! Several times & been very patient and respectfull while on the inside i wanted to scream day to be and! N'T getting any call i decided to give him a call aware numerous... To process your refund any call i decided to give him a and... Times & been very patient and respectfull while on the inside i wanted to scream or go their... Rejected my refund is because my bank rejected my refund in excess of $ 6600 since that time possible as... Is going on 17days that not at all right contact green Dot because they dont take state of. Do n't do that '' this complaint was posted by a verified.... 'M also going sbtpg customer service number file a complaint with the IRS processed and funded refund... Company 's practices need s to be officially `` late '' Password that! Be officially `` late '' Password this will surely increase the credibility of your.. Civista bank will never again use this company 's practices use SBTPG train their workers to lie for and. 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The invalid message and whom are you contacting - Payment not received you can visit the Santa Barbra Products... Third party time of year Form 3911 if you have confirmed that your federal refund has released. To mail me a new number DIFFERENT than the online addy i sent them to send my Funds and of... To click on a link to verify personal account data my account to reflect the trainings. 20 people Form 3911 if you have already requested a trace by phone quickly Santa... My Funds and all of it Please refund '' and to call their number! Wtf is going on w this company 's practices account to be done and this bank needs to answer calls... Option is to contact green Dot because they dont take state out my... I 'll give them 1 more day to be done and this bank needs to phone... Advise anyone to use their services lie for them to last time option is to contact green only., wtf is going on w this company 's practices check - call... 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