Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! His problems are in the shoulders. What a waste of $850. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. I just want my La Z Boy fixed. She found a matching chair in their warehouse in San Jose and it's being delivered next week. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Very disappointed and frustrated with this purchase. He said only guaranteed for a year. She was exceptionally knowledgeable about La-Z-Boy history and furniture. Can't wait to be lounging in our new Lazy Boy. Ever!!! Look like he'll. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. I stepped in and knew exactly what I was ordering, fabric color too. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. I'm reading all the bad reviews here and really am surprised.. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. I bought a Laz-Boy leather recliner two years ago. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. So glad we didn't also buy the highly overpriced sofa sleeper. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. We called our sales representative, Max Cline, literally 20 times. I can't stand high pressure sales people but this was just the opposite . Also padding is very skimppy, Good stuff, very hard to get them to repair things. Stop by or make an appointment with one of our design professionals today! They placed the furniture where I directed and were very polite and friendly. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. 4. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. Poor quality leather processing is what I am finding out is the cause. Another 3 Or 4 Weeks Go By. Hi Search other brand recliner on google who published popular brand recliner. Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. Select Upholstery Color: Charcoal Charcoal Furniture was ordered and we we told 8 weeks. My furniture store sent an England repairman out to assess theissues. . I doubt that I will ever purchase anything further from LazyBoy. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. I notified them the day is was delivered that the reclining couch did not work properly. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. Or take it back. VERY happy. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! " in 11 reviews The warranty company denied the claim because the issue isn't due to an accident. But they refuse. There was no hard sell, rather a very informative style of customer service which was much appreciated. I might go crazy trying to straighten a slipcovered sofa everyday. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. Moral of the story, once they get your money, they don't care about you anymore. One broke completely apart and another cracked. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. First call to customer service was handled quickly with a repair tech coming to our home within a week. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. The buying portion was the easy part. The store was welcoming and filled with every kind of furnishing you might want. Got a call 6 weeks later and they delivered and set up for me. Creating A Local Server From A Public Address. Two years later it's junk. The salesperson, Linda Evans, was very nice and helpful. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . La-Z-Boy just happened to have a set that I liked. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. The PowerRecline La-Z-Boy's recliner is a great piece that can blend with your home's design even after multiple renovations. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. He was so knowledgeable with all the different fabrics and options! I highly recommend this store. You did a great job Kelly. She instructed me about all the makes and models and sold me a chair. (Wow, real leather on a sofa is not cheap! Now 2 months later, the dye has come off parts of the head piece. Read before you buy!!! I see lots of negative reviews but our experience was nothing but top rate! I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! The customer service is all but non-responsive. No call back yet again. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Ordered a couch and love seat Jan 26 with a "target date" of June. They called and said our time was 9am to noon. Went to Lazy Boy today to get new recliners for the house. Really disappointed with the quality of the leather but much more disappeared in the company. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. She wasn't pushy and was very down to earth. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. Very happy with our purchase, I purchased a sofa and a chair and a half. He made you ease and let you take your time in making a decision. 10% off only. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. I called it in to have someone come and look at it and fix it. We did some looking on line and found that the line had been discontinued. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. The experience dealing with La-Z-Boy has been awful from the start. They are 7 years old and still like new. Went in to look at furniture. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. The chair was expected to arrive at the store in late April/early May. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. She is attentive without being pushy. There's a wide price range, with great deals starting around $300. Thank you, Patty!! Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. All in all it was a good experience. Hours on hold trying to get this fixed. Worked with Eric and Chantal who were both wonderful! I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. I cant say that enough!!! He was very gracious and provided great service. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. Nor do they have any desire to make an attempt at customer service. The cushioning stuffing has gone flat. They took the information off of the recliner and stated that someone would contact me with a quote. Huge red flag and wish I knew before buying. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. They said that the contract said it could take up to 42 weeks, which is Nov 13. I didn't really specifically seek out La-Z-Boy. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. They seem helpless. We just had a GREAT experience with Patty. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. We were given an estimated delivery window of 1/6/23-1/18/23. They are extremely helpful and go out of their way to meet our demands. It's the only recliner that lets you recline the back without lifting the leg rest. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. I waited over months to get our sectional and it was damaged. I think you should go with whatever brand fits your husband. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! The frame itself has just broken! We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. I can have my feet on the floor and still have the back reclined a bit. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. Well 6-8 weeks was changed to 12 weeks. Some links on Slumber Search are referral links. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Hi bamamom, The ektorp looks very nice (pretty) sitting in our downstairs family room. Well 7 months later, it was delivered. I have to pay for repairs to brand newfurniture that their warranty covers? My spouse and I walked into the store to look again at the Honolulu fabric we had picked. Going beyond recliners, you can purchase actual theater seating. I was concerned but remembered the 5 year leather protection warranty. The new chair is modern and comfortable of course. I sleep in it total, 3 months of the year. Their customer service has been great with 2 chairs my DIL purchased. We already knew what we were looking for and Kate helped us to select appropriate colors and options. This is one of the best times to be an online furniture and home decor shopper. 25*41. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. It still works perfectly though it needs recovering. 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