Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. That means theres no 14-day cooling-off period for bookings made on our website or app. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. To find their contact details see the list of Train Operating Companies. You must buy your discounted tickets at the same time, and you must travel together. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Expand that section and select Change date/time or 'Refund tickets'. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Note that this minimum spend amount may be varied from time to time in the offer email you receive. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. trainline account change email. Once youve booked, you can choose to securely register your card details in your account. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. or is for Standard Class travel, and you wish to travel First Class. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. But Trainline, his ticket agency, charges him a $43 ticket change fee. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Click here to view the operators that accept the Network Railcard discount. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. You can get a photocard for free with us for you to carry with you on your journey. Europe's leading train and coach booking app . Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Call us on 002 3055 1995 to get help with existing bookings. Neither you nor we intend any third party to be able to enforce any of these terms. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. PLEASE READ THIS AGREEMENT CAREFULLY. 2 views | 334 similar | 0 following. Click here to view the list of eligible ticket types. Create a New Account. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Changes must be made before your original journey departs. You can use your Season Ticket in conjunction with another ticket. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. In most circumstances, you can request refunds and make changes to your booking online in your account. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Note - this isn't guaranteed to work for every user. Youll need to sign for the tickets upon delivery. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Click here for more details.. For more information about our business, please click here. These can be applied to your purchase within our booking service. How do I change my personal details? In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Step 1 Log in to your Google Account. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). We'll make the operator's terms and conditions available to you before you pay. STEP 4: Search for new tickets. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. The relevant laws of France will apply to these Terms and Conditions. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. What is Complete Savings? Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. trainline account change email London, England, United Kingdom. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. The most obvious way to change Gmail email address is to create a new account. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. National Rail Enquiries. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. You can travel anytime on weekdays, weekends and public holidays. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) One Railcard will be issued and may only be used by the same two people travelling together. In case of problems please contact the relevant third party provider. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Via our highly rated website and mobile app, people can . Calls from outside the UK may cost more. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Depending on your old email provider, you may have to enter your email. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. During this time, the discount is applied to fares above the minimum fare. Did you find it helpful? 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